If you are focused on championing the customer to ensure the digital online experience for products and services exceeds their expectations, this role is for you.

The Role:

• Defining the long term UX, UI and Content vision and strategy.
• Creating and managing the strategic roadmap and plans to deliver tactical improvements to the service and products.
• Monitoring and reviewing metrics with the digital and product teams to drive change.
• Implementing a culture of continuous improvement.
• Offering advice and consultation as the Subject Matter Expert in UX and UI for key stakeholders.
• Leading the development of customer insight and behavioural analysis.
• Engaging with key stakeholders across the organisation.

Knowledge & Experience:

• Experience of formulating and leading digital UX strategies
• Experience as a practitioner and/or consultant in applying customer experience concepts, principles and executing CX initiatives
• Excellent knowledge of digital UX, UI and Content
• Experience of implementing innovation processes
• Excellent knowledge of digital technologies and applications
• Knowledge of project management tools such as JIRA
• Experience of creating and managing digital content
• Experience of managing multiple projects

The ability to influence and manage in a complex matrix organisation is essential for this role, so a collaborative mind-set and approach is vital.