Excellent role aiming to identify, analyse and design exceptional service experiences for the customers of a large Financial Services organisation.

The job has a good combination of customer insight, colleague and operational insight, creative concept development, design specification and planning and liaison for delivery.

Knowledge & Experience:

• Customer experience design focusing on services with multiple product offerings and touchpoints
• Strong design and creative/problem solving skills with an ability to deliver valuable insight
• Experienced user of design methodology, tools and customer centric approach
• Knowledge of digital development, agile practice and able to interface with digital teams
• Stakeholder Management: Able to communicate ideas effectively with a wide range of stakeholders at different levels
• Strength in design and visual skill and presentation capabilities, able to convey complex customer journeys visually through storyboarding etc.
• Experience of working within customer journeys for a large organisation

Approach:

The ideal person for this job would relish the opportunity to challenge existing assumptions and ways of doing things. Actively looks for completely new ways to solve customer problems, in particular through the use of emerging digital technology and seeks out new ideas from other walks of life and industries.